Return & Refund Policy

Return & Refund Policy — GoodFeet

Last updated: today
Seller: Amerion Group LLC , 30 N Gould St, Suite 36862, Sheridan, WY 82801, USA
Support: contact@goodfeet.fr

Understanding our return policy

  • You have 30 days from receipt to request a return.

  • For EU/UK customers, your 14-day right of withdrawal (without reason) also applies. This statutory right is not affected by our 30-day sales policy.

2) Eligibility & condition of items

To be accepted, the article must be:

  • New, unworn, unwashed , no odor or trace of use,

  • With all original GoodFeet tags and packaging (box, sleeves, accessories).
    We recommend trying on the shoes indoors on a clean floor .

Items received damaged/incorrect: contact us within 7 days with photos; we will take care of the return free of charge .

3) Size exchanges (free)

  • 1 free size exchange per order and per model, while stocks last.

  • We issue a DHL label and ship the new size upon receipt/scan of your return package.

4) Return costs & options

  • Voluntary return (change of mind/size not available): fixed contribution of €9 (or local equivalent: taken from the refund) .

  • Return for defective/wrong item: free .

  • Initial delivery charges are non-refundable unless the return is due to our error.

5) Return Process (RMA)

  1. Request : Write to contact@goodfeet.fr with your order number, the item(s) and the reason.

  2. Validation : We confirm eligibility and send you a DHL label + instructions.

  3. Preparation : Place the items back in the GoodFeet box , protect the box with overwrap.

  4. Drop-off : hand over the package to the indicated DHL point (or collection if available).

  5. Control & refund : upon receipt and inspection , we process within 24 hours .

Return address (do not ship without label) :
Amerion Group LLC – GoodFeet Returns
30 N Gould St, Suite 36862, Sheridan, WY 82801, USA

Returns shipped without authorization/label may be refused or untraceable.

6) Deadlines & method of reimbursement

  • We trigger the refund within 24 hours after inspection .

  • It may take 3 to 10 business days for your payment method to be credited back depending on your bank/issuer.

  • Refunds will be issued to the original payment method . No cash refunds.

7) International orders (Canada, UK, EU, Switzerland, Australia)

  • Be sure to declare the package as “Return Merchandise” to avoid import duties.

  • Duties & taxes paid to the carrier/customs are generally not refundable by us (check with your local authority).

8) Cancellations & modifications

  • You can cancel or change your order within one hour of purchase as long as shipping has not started.

  • Beyond that, wait for delivery and then follow the return procedure.

  • Pre-orders can be cancelled until they have been shipped.

9) Non-returnable items

We do not currently offer items that are excluded from return (e.g., gift cards, discontinued items).
If such items are offered in the future, they will be explicitly marked as “Final Sale – Non-Returnable” on the product sheet.

10) Offers, bundles & promo codes

  • If a partial return invalidates the conditions of a promotion (e.g. “2nd pair -20%”), the amount refunded is adjusted accordingly.

  • Return shipping costs (€9) apply per return shipment, not per item.

11) Defective products & warranty

  • Defect noted upon receipt: full coverage (identical exchange or refund).

  • Commercial guarantee :

    • “30-day money-back guarantee” (return in new condition).

    • 1 year warranty against manufacturing defects (excluding normal wear and tear, accidental damage/misuse).

    • To activate the warranty, contact contact@goodfeet.fr with proof of purchase and photos/videos.

12) EU/UK customers – right of withdrawal (14 days)

If you reside in the EU or the UK:

  • You can withdraw within 14 days of delivery without giving any reason .

  • You then have 14 days to return the item to us.

  • We refund within 24 hours after receipt & inspection .

  • Standard withdrawal form (you can copy/paste and send by email):

To: Amerion Group LLC – GoodFeet
30 N Gould St, Suite 36862, Sheridan, WY 82801, USA – contact@goodfeet.fr
I hereby notify you of my withdrawal from the contract for the sale of the item(s) below:
Order No. … / Received on … / Name … / Address … / Date …

13) Legal warnings

  • This policy does not affect mandatory consumer statutory rights in your country of residence.

  • In the event of a conflict of texts, the applicable legislation is that indicated in our General Conditions (law of Wyoming, USA ), subject to the mandatory rights of the consumer.

Understanding our policy

Our policy

Our return and refund policy is designed to provide a stress-free customer experience. We believe it is essential to allow our customers to return products that do not meet their expectations. That's why we have implemented clear and transparent conditions, offering a reasonable timeframe for returns, but also simple procedures for initiating a refund. This way, you can shop with confidence.

Return conditions

To return a product, it is important to comply with our policy

. Items must be in new condition and in their original packaging. We accept returns within 30 days of receiving your order. However, some products may be excluded from this policy for health or safety reasons, so be sure to check the specific conditions at the time of your purchase.

Refund Process

Once we receive your return, our team will check it and if everything is in accordance with our policy

, we will initiate the refund as soon as possible. The refund will be issued to the payment method used during the purchase. It may take a few days for the amount to appear in your account, so please be patient as we do our best to process each request quickly. Because a positive return experience is essential, please do not hesitate to contact us with any additional questions.


Understanding our policy

Our policy

Our return and refund policy is designed to provide a stress-free customer experience. We believe it is essential to allow our customers to return products that do not meet their expectations. That's why we have implemented clear and transparent conditions, offering a reasonable timeframe for returns, but also simple procedures for initiating a refund. This way, you can shop with confidence.

Return conditions

To return a product, it is important to comply with our policy

. Items must be in new condition and in their original packaging. We accept returns within 30 days of receiving your order. However, some products may be excluded from this policy for health or safety reasons, so be sure to check the specific conditions at the time of your purchase.

Refund Process

Once we receive your return, our team will check it and if everything is in accordance with our policy

, we will initiate the refund as soon as possible. The refund will be issued to the payment method used during the purchase. It may take a few days for the amount to appear in your account, so please be patient as we do our best to process each request quickly. Because a positive return experience is essential, please do not hesitate to contact us with any additional questions.


What does our return policy cover?

Our return policy

is designed to guarantee your satisfaction. We accept returns within 30 days of receiving your order. This means that if you are not satisfied with your purchase, you can return the product to us hassle-free. However, it is essential that the items are in their original condition and unused, to guarantee a full refund. This protects both the customer and the integrity of our service.

How to initiate a return?

To initiate a return, simply contact our customer service team. We'll provide you with a free return label. So, don't worry! Once we receive the product, we'll process your refund as quickly as possible. You can choose to receive your refund back to your original payment method or as store credit. This gives you the flexibility you need.

Exceptions to our return policy

However, there are some exceptions to our return policy.

. Promotional products, personalized items, and some electronic items cannot be returned. This is due to health and safety regulations, but also to maintain the integrity of our offerings. To avoid any unpleasant surprises, we recommend that you always read product descriptions carefully before purchasing.


What does our return policy cover?

Our return policy

is designed to guarantee your satisfaction. We accept returns within 30 days of receiving your order. This means that if you are not satisfied with your purchase, you can return the product to us hassle-free. However, it is essential that the items are in their original condition and unused, to guarantee a full refund. This protects both the customer and the integrity of our service.

How to initiate a return?

To initiate a return, simply contact our customer service team. We'll provide you with a free return label. So, don't worry! Once we receive the product, we'll process your refund as quickly as possible. You can choose to receive your refund back to your original payment method or as store credit. This gives you the flexibility you need.

Exceptions to our return policy

However, there are some exceptions to our return policy.

. Promotional products, personalized items, and some electronic items cannot be returned. This is due to health and safety regulations, but also to maintain the integrity of our offerings. To avoid any unpleasant surprises, we recommend that you always read product descriptions carefully before purchasing.